Was ist der Operal AI Chatbot?

Der Operal AI Chatbot ist eine KI-gestützte Kundenservice-Lösung, spezialisiert auf Schweizer Pensionskassen und öffentliche Verwaltungen. Er beantwortet Fragen in Deutsch, Französisch, Italienisch und Englisch rund um die Uhr und ist vollständig WCAG 2.1 AA barrierefrei.

Ist der Chatbot BFSG-konform und barrierefrei?

Ja, alle Operal-Lösungen sind WCAG 2.1 AA konform und erfüllen die Anforderungen des deutschen Barrierefreiheitsstärkungsgesetzes (BFSG) sowie des EU Accessibility Act. Die Lösungen sind für Screenreader optimiert und vollständig per Tastatur bedienbar.

Wo werden die Daten gehostet?

Alle Daten werden ausschliesslich in der Schweiz gehostet. Operal garantiert Schweizer Datensouveränität und erfüllt das Schweizer Datenschutzgesetz (DSG/FADP) sowie die DSGVO.

Für welche Branchen eignet sich der Operal Chatbot?

Operal ist spezialisiert auf den Schweizer Finanzsektor (Pensionskassen, Banken, Versicherungen) und die öffentliche Verwaltung (Kantone, Gemeinden, Städte). Zusätzlich bedient Operal Organisationen für blinde und sehbehinderte Menschen mit barrierefreien AI-Lösungen.

ASGA Pension Fund Wins Innovation Award: A Milestone for AI-Powered Customer Communication

January 12, 2025

Our client ASGA Pension Fund has been awarded the prestigious Innovation Award – a success that demonstrates the power of cutting-edge AI technology in the financial industry.

Recognition for Digital Pioneering Work

As part of the awards for the best pension funds in Switzerland, ASGA Pension Fund received the Innovation Award for their revolutionary AsgaAssist. The award was presented by SonntagsZeitung in collaboration with "Finanz und Wirtschaft" and the French-Swiss business magazine Bilan, based on the independent pension fund rating by Weibel Hess & Partner.

First of Its Kind: AI Chatbot for Community and Collective Foundations

With AsgaAssist, ASGA became the first community and collective foundation in Switzerland to introduce an AI-powered chatbot solution. This groundbreaking innovation shows how advanced technology paves the way for better customer service in occupational benefits.

24/7 Service with Real Added Value

The digital assistant AsgaAssist is available 24/7 on the ASGA website and supports those seeking advice with complex questions about:

Retirement and pension planning
Marriage and divorce – important life events with pension implications
Job changes and career transitions
Pension fund purchases
Access to forms and information sheets

Setting New Standards in Digital Customer Communication

"The Innovation Award confirms our digital path and strengthens our commitment to creating new solutions with real added value," explains Johanna Gasser, Head of Marketing & Communication at ASGA. "The award motivates us to consistently continue this path in the interest of our member companies and insured persons."

Operal: Technology Partner for Digital Transformation

As a Swiss technology company, we are proud to support companies like ASGA in their digital transformation with our AI solutions. This success confirms our approach of transforming innovative technologies into practical, effective solutions for pension funds, banks, companies, and NGOs.

The Future of Pension Advisory

ASGA's winning of the Innovation Award marks an important milestone in the evolution of the pension fund landscape. AI-powered solutions like AsgaAssist show how technology can help make complex pension topics understandable and accessible – exactly when customers need answers.

We warmly congratulate ASGA Pension Fund on this well-deserved award and look forward to further innovative projects in the financial industry.

Would you like to learn how AI chatbots can also support your company in customer communication? Contact us for a non-binding consultation about digital solutions that create real added value.